Non-Returnable, Non-Refundable, No Exchanges Items
Application items such as Lotion, Cream, Tapes
Apparel such as Personal Undergarment, Inner Wear
Beauty Care category
For International Shipping
Please note that we will not be responsible for any duty and taxes imposed by
the buyer’s designated address and countries.
There will be strictly no refund should any disputes arise.
All packages will be deemed as disposed of, and we will not be accountable for
such loses
We will encourage the customer to check with their local postal services
regulations before ordering.
You may also consider purchasing postal insurance with our designated courier
companies listed as an option.
Gentle Reminder
NMC Universal Ptv Ltd, the distributor of Phiten, reserves the right to
refuse any returns or exchanges at its sole discretion.
We reserve the right to change the policies as we deem fit.
The management’s decision is final
Warranty And Repairs
Repairs
We only accept repairs for items purchased with us at Phiten Nepal or from Phiten Japan
Official Offline stores.
Please bring along the warranty card to verify for authenticity in our official shop in
Baber Mahal Revisited.
There will be a minimum surcharge for locally purchased items if out of warranty.
For items purchased in Phiten Japan Official Offline stores
– the minimum surcharge will be subject to the following conditons:
Purchased item is within 3 months from the receipt date.
We will not be able to accept repairs if you have claimed VAT for the item in
Nepal.
Please bring along the official receipt issued; we apologise that we will not
provide the service if there isn’t any.
Upon receiving the repair item, we will send the repair item to Japan and advise the
customer of the actual cost should it exceed the minimum surcharge.
The time frame required for repairs will be 5 working weeks starting from the following
day the item is sent to us ; subject to shipment delay.
There will not be any refund on the initial surcharge should customer decides not to
proceed with the repair.
The management reserves the right to reject any repairs at its sole discretion.
The "Body Care Company" for everyone,
we will continue to contribute to the creation of a healthy body for people and a body
that does not stop dreaming.